Shipping policy

Thank you for shopping with us. We are committed to delivering your orders quickly, safely, and efficiently across the UAE.

Order Processing

• All orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order is confirmed, you will receive an order confirmation message or email.

Delivery Time

Estimated delivery times:

• Dubai, Abu Dhabi & Sharjah: 2–4 business days
• Other Emirates: 3–6 business days

Delivery times may vary during holidays, sales periods, or due to unforeseen courier delays.

Shipping Charges

• Shipping charges are calculated at checkout.
• Free shipping may be available on selected orders or promotional campaigns.

Order Tracking

Once your order has been shipped, tracking details will be provided through email or message so you can monitor your delivery status.

Delivery Information

Please ensure that your shipping address and contact information are correct before placing your order. We are not responsible for delays caused by incorrect delivery details.

Failed Delivery Attempts

If the courier is unable to deliver your order after multiple attempts, the package may be returned. Additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact customer support within 24 hours of delivery with clear photos of the package and items received.

Delays

While we strive to deliver all orders on time, delays may occur due to weather conditions, public holidays, customs processing, or courier issues beyond our control.